Let’s put aside hypothetical heated conversations you might fall into for the moment. When others come to you in frustration you should understand something important. They are not frustrated at you, even if it makes logical sense to be.
These people are stuck with the feeling of frustration.
Frustration is a feeling. It ought not be reasoned with, nor explained away. It is a real physiological feeling that, in fact, feels terrible. So terrible, that it will cause people to vent their frustrations in an unbelievable number of ways.
Frustration is the feeling that things are no longer moving forward as they “ought to” and the person in front of you feels that.
In most cases when people come to you with frustration, they are seeking to remove this affliction, and they’ve chosen you. If you are not aware of what is going on, you may get sucked in to their feelings, and become defensive. If you do that, you will lose the opportunity to earn influence, by being present.
You have a choice. Earn influence, grow and gain in your life or “defend yourself”, lose influence with others and go nowhere.
These opportunities present themselves to those who have internalized they are invulnerable.